FAQ – Frequently Asked Questions

Shipping

What are the delivery times?

All orders are processed within 48 to 72 business hours after payment validation. Standard delivery (Chronopost) is free and takes 5 to 8 business days. Express delivery (DHL) costs €15 and takes 2 to 4 business days.

Do you ship outside of France?

Yes, we ship to France and the rest of Europe.

How can I track my order?

You will receive a confirmation email with a tracking link as soon as your order is shipped. You can also track your package from your belledecora customer account.

Returns and Refunds

What is your return policy?

You have 30 days from the receipt of your order to request a return or exchange. Items must be unused, unwashed, and accompanied by their original tags.

How long does it take to get a refund?

The refund is processed within 2 business days after receipt and validation of the returned item, using the same payment method as the original purchase.

Who pays for return shipping?

Return shipping costs are the responsibility of the customer, except in the case of a defective product or an error on our part: in this case, we will cover the costs.

What should I do if I receive a defective item?

Contact us immediately at contact@belledecora.com. We will cover the return costs and arrange for a prompt replacement or refund.

Sizes

How do I choose my size?

Each product page includes a detailed size chart. As Asian sizes are generally 1 to 2 sizes smaller than European and American sizes, we recommend choosing the next size up if in doubt.

Payment and Contact

Is my payment information secure?

Yes. Your payment information is encrypted and processed securely. We do not store any sensitive bank data on our servers.

How can I contact you?

You can write to us at contact@belledecora.com. Our customer service is available Monday to Friday, from 9 am to 6 pm.